Customer Reviews: Good Bike but needed alot of tweakingMay 27, 2009 R. Snipes(phila,PA) 6 out of 7 found this review helpful
I ordered this bike and another one like it (Pacific Tuscon Men's Dual-Suspension 26" bike) for my girlfriend and I. With my 2 day shipping plan they both came in excellent time. But the way they had them package kinda concerned me. Everything was tied in very close together. And they had the frame of the bike jammed into the spocks of the rim so take it out of the box very carefully (because i bent a spock). Now this bike didn't come in excellent condition. For one the front rim was slightly bent so I had to order another one (The other bike the rims were fine). The customer service was okay. But I was told that my new rim should be at my door in no more than 7 days. Well it took almost 14 days to get here. And i was told "just make sure you throw your old one away". yeah okay. Also the brakes needed to be tweaked (on both bikes),they worked but not well enough to go mountain biking with it,and also the gears needed tweaking (front and back on this bike)). And if you don't know what you are doing do not try to do it yourself especially the gears. I cannot give you a price on how much it would cost to have these things done but i used the internet to figure it out. Other than the minor repairs needed I am pleased with my purchase. The suspension is great (really can not feel those minor bumps). I've had the two for about 2 months now. Haven't had the chase to really break them in but seems to be sturdy enough.
bikeMay 20, 2009 Shawna Lykins(California) 7 out of 7 found this review helpful
i really like the bike. only problem was that when it arrived the front wheel was bent... i had to have them send me a new one, which wasnt a big deal, but now i have to package back up the old one and send it back which is annoying.
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